IT Assist's approach designed to improve the productivity of IT organizations

IT Assist is foremost about people to figure out how the team or individual members of the team can best be served which then translate into successful IT projects.

IT Assist's discovery into what improves productivity within an organization's unique IT department is based on:

• Our own expertise and experience.
• Through the responses we get from questions posed to the IT team such as: If you had an assistant what type of work would you want him/her to help you with? What areas are you having difficulties with? What do you need from other groups or teams to make your primary responsibilities efficient?
• Gathering the list of all tasks no matter how small that members of the team perform.
• Thoughtful observations while working in the trenches alongside the IT team.

The discovery process allows IT Assist to determine what hampers a team's ability to maximize their effectiveness and hinders the process of working smarter. For example:

• Work that often gets lost in the mix of day-to-day responsibilities or forced to the last minute because of distractions.
• Activities the teams need help with or "eats away the hours".
• The frustrations of both new and existing team members during knowledge transfer and training sessions.
• What's needed from other groups that make performing their primary responsibilities more efficient.
• Secondary responsibilities that, if taken care of, allow teams and individual members to focus on their primary responsibilities.

IT Assist then offers services that motivate and encourage; promoting team learning, collaboration and ownership. The level of support groups need from IT Assist differs but falls within:

• An assistant with technical skills to help with research, information gathering, documention, capture knowledge or interface with other groups the team supports to ensure tasks are carried out quickly and effectively.
• A mentor to add initiation and inquisitiveness to the team's dynamics.
• A trainer to help ramp up new resources added to a project and fulfill existing or future skill gaps.
• A support resource to take off just the right amount of load from the team to allow them to focus on their core competency and institute processes that makes it easier to perform the tasks in the future.

Your IT organization is able to