We harness the experiences and knowledge of the testing phase and workforce enablement related to learning, knowledge management and collaboration.

Working as a member of the testing team, IT Assist's core objective is to:

Increase tester's preparedness through:

• Technical training and knowledge transfer on the landscape of the product under test, including the underlining technology, architecture, impacted applications groups to expedite the triage process and root cause determination.
• Domain training and knowledge transfer to better relate to the end-user of the product, become aware of the problems the user is trying to solve by using the software and how he or she would use the product to solve it.

Additionally, we work to:

• Improve engagement with development organizations and help testers take a more active role in the troubleshooting process to speed up test case execution.
• Bring another dimension to the value the testing organization brings to a product by leveraging the testers' experiences to better prepare production support and customer care groups.
• Improve knowledge management to ensure knowledge accumulated during testing periods carry over to other release testing of the product; making it easier for new testers to get up to speed on a product.

Finally, we lead by example and provide an environment where:

• Day-to-day conversations does not get lost in IM sessions and emails.
• Collaboration and knowledge sharing is not cumbersome and ties into the management of tasks the team needs to get done.

Technical and domain training

Training sessions are specifically designed to increase a tester's domain knowledge and technical expertise. We improve the troubleshooting and fixing agent determination process by providing a view of the product's architecture and the impact of the development organization's respective responsibilities.

We enable the test organization to handle more specialized types of testing.

• Server side testing
• Mobile web application platform testing
• Database testing
• Configuration and compatibility testing
• Web security testing
• Performance testing

Knowledge management

IT Assist supports the creation, capture, organization and distribution of knowledge to ensure its availability to future tester's of a product. This reduces the amount of time and cost involved in bringing people up to speed.

Incorporation of production level support and tools at the testing phase

We bring another dimension to the value the testing organization brings to a product by leveraging the testers' experiences to better prepare production support and customer care groups.

Value-adding tool development

Determined by project needs we help develop tools geared toward improving the testing experience, knowledge management, troubleshooting, and fix agent determination