Improve the process of capturing metrics that drive product direction and prioritization, and workforce enablement related to learning, knowledge management and collaboration.

IT Assist is an active member of the product management team

Working as part of the product management team, IT Assist's core objective is to support pre-launch readiness and post-launch tracking, analysis and evaluation efforts. Incorporating measures that reduce the difficulty and improve the effectiveness of activities such as:

• Making sure operational support systems are setup and ready to go including ordering, billing and customer support processes.
• Staying engaged with customers, partners and customer-facing teams such as sales and customer care
• Analyzing external marketplace, customers, vendors, and competitors to determine appropriate future features.
• Capturing and understanding the needs and dependencies of internal teams (sales, support, marketing, and development) to help their effort where reasonable and valuable.

We help guarantee the integrity of business requirements to the deployed product through project artifact review for inconsistencies and anomalies. We also work to provide training and knowledge transfer to increase technical knowledge and awareness. Additionally help with prototyping, proof of concept, evaluation efforts and value adding tool development.

Additionally, we strive to lead by example and provide an environment where:

• Day-to-day conversations do not get lost in IM sessions and emails.
• Collaboration and knowledge sharing is not cumbersome and ties into the management of tasks the team needs to get done.

IT Assist partners with product management to support each of these key areas.

Knowledge management

Building a knowledge base that:

• Improves collaboration and knowledge sharing
• Promotes a better understanding of the cross functional teams
• Finds repeatable information and processes to track managed products.

Technology awareness

• Training and knowledge transfer to increase technical knowledge and awareness.
• Help guarantee the integrity of business requirements to the deployed product through project artifact review for inconsistencies and anomalies.
• Help align business needs with development team capabilities and available technologies to make more informed decisions.
• Help control cost associated with customizations made to purchased products and balancing it with internal asset.

Product development support

• Research, internal information gathering and metrics collection
• Post- and pre-launch activities support
• Value-adding tool development
• Product portfolio inventory
• Product enhancement survey creation and result analysis
• Application developer programs
• Documentation development