Speed up the transition period and improve the organization and depth of the information transitioned during an outsourcing effort
Working with your organization, our objective is to plug the gap between how the outsourcing company expects the information and how the outsourced company stores it.
We assist with organizing and developing documentation and training from all viewpoints - development, support, and testing. We cover all sources of information including information found in email threads, support cases, local drive, question-and-answer sessions etc.
The service IT Assist provides
Information gathering, documenting, knowledge transfer and training
Skilled and thorough research, combined with an inquisitive technological mindset and an understanding of the type of information required to support and enhance a software system is how we work.
In order to be successful, we're experts at knowledge transfer, documentation and training of information found in standard IT project deliverables combined with:
- Information from past test and support cases,
- Lesson-learned documents,
- Implementation plans,
- Third-party tool documentation,
- Meeting notes,
- Discussion threads,
- Any other available sources of information able to answer questions required to support and enhance the software system.